Accelerated Receivables Solutions is one of less than 60 agencies in the world that have been awarded the Professional Practices Management System™ (PPMS™) certification, from the Association of Credit & Collections Professionals (ACA).
ARS is the first agency in Western Nebraska, and the 46th corporation in the world to receive this prestigious certification.
PPMS is a management system designed for collection agencies, which is similar to an ISO 9000 review. The system is based upon developing, implementing and adhering to a set of industry-specific professional practices and policies. Specific emphasis is placed on an agency’s ability to document and audit its business practices, processes and procedures, while consistently adhering to ACA’s Professional Code of Ethics. PPMS processes at certified agencies reduce errors, increase communication among internal departments, incorporate better training and development of collections staff, and provide the basis for efficient and professional handling of client issues.
At ARS we hold ourselves to a high standard and have invested in the tools and time to produce results that we are proud to stand behind. In an industry where compliance is a top priority, we at ARS utilize a very powerful and adaptable software. This product, Call Miner, is speech analytics software to monitor quality assurance and manage floor staff performance, ensuring the highest quality customer service and compliance on every call. With the ability to listen to every interaction we have with a debtor, we are able to gather and track key insights to help guarantee satisfaction and improve peace of mind.